Frequently Asked Questions
Everything you need to know about your curly hair journey with Bounce Curl.
Are Bounce Curl products suitable for all hair types?
While our products are specifically formulated to enhance waves, curls, and coils, our diverse range includes light to heavy moisture options suitable for various textures and porosity levels.
Do your products contain sulfates, silicones, or parabens?
No. Bounce Curl is committed to clean beauty. All of our products are free from sulfates, silicones, parabens, and harsh chemicals to ensure your curls remain healthy and hydrated.
How long will it take to receive my order?
Standard shipping within the United States typically takes 3-7 business days. International shipping times vary by location, usually ranging from 7-21 business days depending on customs.
What is your return policy?
We offer a 30-day return policy for most products. If you are not satisfied with your purchase, please contact our support team to initiate a return or exchange for a small processing fee.
Are your products vegan and cruelty-free?
Yes, Bounce Curl is proud to be a cruelty-free brand. The majority of our products are vegan, and we never test our formulas on animals.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can request a cancellation within 1 hour of purchase; after that, we may already be preparing your shipment.